You can find information about mechanical repairs for GSA Fleet vehicles through the Maintenance Control Center (MCC). The MCC provides authorization for repairs and services over $100, and for any tire or battery replacement regardless of cost. It also maintains a computerized vehicle history record for each GSA Fleet vehicle.
Hours of operation are 7:00 A.M. to 8:00 P.M. EST, Monday through Friday.
To contact the MCC, call 866-400-0411 and follow the menu options.
Download the GSA Fleet Vehicle Guide [PDF - 15 MB].
To reach the MCC serving Europe, the Middle East, or Africa, contact:
To reach the MCC serving Puerto Rico and the U.S. Virgin Islands, Monday - Friday from 7:30 A.M. (EST) to 4:00 P.M. (EST), contact:
Phone Numbers: 787-749-4344 or 787-749-4345; extensions 225 and 226
Fax Number: 787-277-7529
E-mail: fleet.operations@gsa.gov
If you are located outside of the United States, Germany, Belgium, the Netherlands, or Italy, GSA Fleet cannot provide assistance with vehicle repairs. You must make all arrangements to tow the vehicle towed and repaired at your agency's expense. Contact your agency for additional information.
If you have questions about the warranty on one of these vehicles, call the MCC at 866-400-0411 and select option 1. Non-standard vehicles have a variety of OEM and component warranties. The MCC technician will help you determine if your issue is covered by the warranty.
OEMs provide detailed warranty information about what is and is not covered for each light-duty vehicle on their websites:
If you have questions about what is covered in your vehicle's warranty, call your Fleet Service Representative (FSR), or the Maintenance Control Center (MCC) for additional information. The MCC's phone number is 866-400-0411 , option 1.
These warranties vary by manufacturer for time and mileage duration. The following information is subject to change. It is best to contact the GSA Fleet MCC or the vehicle manufacture before servicing your vehicle:
Nearly 90 percent of GSA Fleet vehicles are light-duty and are covered by the following explanation. General Motors (GM), Chrysler, and Ford offer a similar basic warranty for light vehicles. This bumper to bumper warranty is for 36 months or 36,000 miles. The warranty covers all repairs on the vehicle except wear items and items damaged by abuse or neglect. Hyundai has a similar basic warranty with a different time frame of 60 months and 60,000 miles. Wear items are normally defined as:
You can find a range of services for the upkeep, repairs, and maintenance of your GSA-leased vehicle through the MCC. To contact the MCC, call 866-400-0411 and select option 1.
If your vehicle needs a repair, call the MCC at 866-400-0411, select option 1, and explain the nature of the problem. The technician will ask for your GSA license plate number. This number is located in the lower left corner of the fleet service credit card issued with each vehicle. The technician will recommend a shop to provide repairs. You will need to take the vehicle to the vendor and ask the vendor to call the MCC with a diagnosis, estimate of the problem, and cost of repair. Inform the vendor that no work or diagnosis will begin if the cost is more than $100, because all repairs over $100 must be authorized by the MCC.
To choose a repair vendor, call your Fleet Service Representative (FSR), or call the MCC at 866-400-0411 and select option 1. The MCC maintains an electronic list of thousands of vendors in the United States. An MCC technician will provide you with the name, address, and phone number of a qualified vendor that has done business with GSA, based on your vehicle and location. The technician will document the vendor and nature of the repair in GSA's Fleet Management Information System (FMIS).
Before taking your vehicle to a shop, call the MCC at 866-400-0411 and select option 1. The MCC technician will assist you in finding the best repair facility in your local area. This will allow the MCC to make notes in GSA's FMIS about why and where the vehicle is being repaired.
To request a tow, call the MCC at 866-400-0411 and select option 1. Provide the technician with the license plate number and mileage of the vehicle, and explain why the vehicle needs to be towed. The technician will refer you to the manufacturer's roadside assistance or locate and connect you with a wrecker service. The technician will also help you find a shop to repair the vehicle.
You can find information about your GSA vehicle's warranty coverage in the warranty book, which is normally located in the glove box of the vehicle. You can also find detailed warranty information on the manufacturer's website under the owner's section. Finally, you can contact the MCC, and a technician will help you determine if the problem your vehicle is experiencing is covered under the warranty.
You can determine how often you need to change the oil on your GSA vehicle based on whether or not it has an oil life sensor (OLS) service light. Vehicles with an OLS only require preventative maintenance (PM) when the OLS service light comes on, or once a year if it does not come on. Vehicles that do not have an OLS light typically require PM once a year, or every 7,500 miles. If you have questions, contact the MCC and give the technician your government vehicle license plate, or G-tag, number. The technician can tell you when your next PM is due. If you take a GSA vehicle with an OLS to a shop, remind the vendor to reset the OLS system after the PM is performed.
After the PM is completed, go to GSA's Fleet Drive-thru website, login, and use PM Express to report the mileage and date of the PM.
If you need to replace the tires or battery on a GSA vehicle, call the MCC at 866-400-0411. The technician will help you choose an approved local shop for this maintenance. GSA takes special interest in these items due to warranties on batteries, and special GSA pricing for tires.
When taking a GSA-leased vehicle to the shop, remember that you can only authorize up to $100 in repairs with your fleet service card. Only purchase services that are essential to maintain the vehicle, and decline additional services offered by the vendor. For repairs under $100, the vendor can call WEX at 866-WEX-4GSA (866-939-4472) to facilitate payment. If the repair will closely approach or exceed $100, the vendor must call the MCC at 866-400-0411 and select option 1 before doing any work. The MCC will handle approval of specific repair items and any negotiations with the vendor, and arrange authorization and payment when the repair is complete. After the repairs are complete, you can pick up the vehicle at the shop.
Once the MCC-authorized repairs are complete, the vendor must call the MCC at 866-400-0411 and select option 1 to close out the repair and receive payment. GSA pays most vendors with a MasterCard over the phone.
For after-hours, weekend, and holiday repairs, contact WEX at 866-939-4472. A technician will assist you with repairs up to $500. If the repairs are over $500, a GSA manager will assist you.
If your GSA vehicle is a Chevrolet, GMC, or Buick, model year 2014 or newer, you can use the free preventative maintenance program provided by GMC, which includes scheduled oil changes, tire rotations, and vehicle inspections for the first 24 months or 24,000 miles, up to a maximum of four visits per vehicle.
You can always contact your FSR or call the MCC at 866-400-0411, and select option 1.
Your vehicle is equipped with either a spare tire or a tire inflator kit. If you can safely replace the spare or repair the tire with the inflator kit, do so.
Important Notes:
You can also take advantage of the vehicle's roadside assistance coverage. Most vehicles come with roadside assistance coverage as part of the warranty coverage from the Original Equipment Manufacturer (OEM). The following manufacturers include free installation of spare tires and repairs for flats as part of their roadside assistance coverage:
For more information on roadside assistance available for your vehicle, please check your owner's manual, visit the Roadside Assistance page, or call the MCC at 866-400-0411 and select option 1.
If you have any questions about this process, contact the MCC. The technician will help you find roadside assistance and locate a tire vendor.